Frequently asked questions
Everything you need to know about shopping and selling on FAYOS.
How does FAYOS work?
Set your location, browse products from vendors that deliver to you, add to cart and check out securely. Your order is fulfilled by the vendor.
How do I track my order?
Use the Track Order page with your order number and email, or open Orders in your account dashboard.
What payment methods are accepted?
We support major cards, bank transfer, USSD and mobile money via secure gateways such as Paystack and Flutterwave, plus your FAYOS wallet.
Can I return an item or get a refund?
Yes — most items can be returned within 7 days. See our Refund Policy, or request a refund from your order in the account dashboard.
How do I become a vendor?
Visit “Sell on FAYOS”, complete verification (business details, ID and address), and once approved you can list products from your dashboard.
Why do I only see some vendors?
FAYOS is location-based — you see vendors that deliver to your area first. Change your delivery location from the top bar to see more.
Is my information safe?
Yes. Payments are processed by certified providers, sensitive documents are stored privately, and we never sell your data. See our Privacy Policy.